Privacy Policy

Devbhumi Tour & Travels (“Company”, “we”, “our”, “us”) operates safari bookings, tour packages, stay reservations, and related travel services in & around Jim Corbett National Park, Uttarakhand. Our website and booking channels (including phone, WhatsApp, email, and web forms) help travellers secure permits, jeep/canter safari, Dhikala night stays, and resort stays.

1. Information We Collect

To facilitate forest permits, safari bookings, and provide seamless tour services, we collect:

• Personal identification: Full name (as per Govt ID), age/DOB, gender, nationality, recent photograph (when required by CTR).
• Contact details: Mobile number, email address, WhatsApp number for booking updates.
• Safari & stay details: Zone preference (Dhikala, Jhirna, Bijrani, etc.), date/shift, vehicle occupancy, guest list, hotel/resort name in Ramnagar.
• Payment information: Processed via secure third-party gateways; we do not store full card details.
• Usage & device data: IP address, browser info, pages visited (via cookies with consent).

2. How We Use Your Information

• CTR compliance: Issue permits, allocate zones, submit guest manifests for gate verification as per Uttarakhand Forest Department rules.
• Booking & service delivery: Confirm safaris, Jeep/Canter services, Dhikala night stays, resort bookings, transfers, and on-ground support.
• Legal obligations: GST invoicing, tax compliance, and responding to lawful requests from authorities.
• Communication & support: Share permits, updates, and respond to queries via call/WhatsApp/email.
• Marketing (with consent): Occasional offers, new packages, only if you opt-in.

3. Sharing of Information

We never sell your personal data. However, we share limited information where necessary:

• Uttarakhand Forest Dept / CTR: Guest IDs, photographs, permit details, safari zones for legal entry and gate clearance.
• Accommodation partners & resorts: Guest name, arrival dates, contact number for check-in.
• Drivers, naturalists & guides: Basic details (name & guest count) to arrange safari/activities safely.
• Payment gateways & IT vendors: To process payments, store booking data securely, and enable WhatsApp/SMS updates.
• Government/law enforcement: When required by law or court order.

4. Data Retention & Security

We retain booking and permit records as long as necessary for transaction fulfillment, legal compliance (tax/audit), and CTR guidelines. Invoices kept as per Indian tax laws. Once retention period expires, data is deleted or anonymized. Note: once a government permit is issued, data on that permit is controlled by CTR logs and cannot be altered by us. We implement HTTPS, access controls, and security safeguards, but no system is 100% immune.

5. Your Rights & Choices

• Access/Correction: You may request to access or correct your personal data.
• Withdraw Consent: For marketing communications, you can unsubscribe anytime.
• Deletion (subject to legal retention): We will delete data no longer required, except issued permits or tax records.
• Grievance Redressal: Contact our Grievance Officer (details below).

6. Safari & Wildlife Compliance Clarification

All safari operations are subject to Wildlife Protection Act 1972, Corbett Tiger Reserve regulations, and forest officials' directions. Permits are non-transferable once issued by CTR. You must carry the original same ID used during booking at the gate. Zone allocation and timings are at CTR's discretion. We act as an authorized facilitator, ensuring full compliance.

Grievance Officer (as per IT Rules, 2021): Mr. Gaurav Tiwari / Operations Head – same address as above, email: gaurav5445tiwari@gmail.com, Phone: +91 90844 88819.

This privacy policy may be updated periodically to reflect changes in law or CTR guidelines. Continued use of our services implies acceptance. Last revised: 26 May 2026.